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FAQ's

Q. When can I expect to receive my travel documents?

A. Your travel documents will be dispatched to you once you have paid for your booking via post or email, if you have one.

 

Q. What is the standard of your properties?

A. All of our properties are furnished and equipped to a very high standard. There is no official international rating system for these private self catering apartments and villas, however we ensure that the quality of the furniture and equipment that goes into our properties is similar to what you would expect from a five star hotel.

 

Q. Is maid service provided?

A. Maid service varies at each individual property and booking. If you have ticked ‘NEED A MAID?’ at our checkout section, then our maids will attend as and when you require (once daily) and if you have not paid for this service then our maids will provide a towel and linen change approximately 3 times a week.

 

Q. Will an iron and ironing board be provided?

A. Most of our properties in all accommodation types will have irons and ironing boards.

 

Q. Are hairdryers provided?

A. No, you will need to take your own, unless it has been stated in the property description.

 

Q. Will I need to take travel adaptor plugs?

A. Yes, the accommodation will be fitted with local plugs and sockets so you will need to provide your own adaptors for any electrical items you take with you.

 

Q. Which satellite channels can I expect to receive, If satellite TV is provided in the accommodation?

A. There will be local satellite in the country that you are visiting. Although limited English speaking channels are available. Please do not expect the usual satellite channels you receive at home.

 

Q. Where can I collect the keys to my accommodation?

A. Collection points do vary depending on the destination and the accommodation you are travelling to, but details regarding your key collection will be sent to you with your travel documents.

 

Q. Do you rent apartments or villas on a monthly or long term basis?

A. We offer our serviced and furnished accommodation in the best locations of Morocco for however long you require. Discounts are available for stays from 1 month to 1 year. Please submit an enquiry indicating the period you wish to stay and we will get back to you immediately with our competitive quotation for our high quality accommodation.

 

Q. How many people are allowed to stay in each property?

A. We only allow the named persons on your booking confirmation to stay in the property, up to the maximum permitted for the property, No extra persons are allowed to stay overnight under any circumstances. If it is discovered that there are more persons staying than shown in your original booking, then your booking will be terminated immediately and without a refund. What are the passport and driving license requirements abroad? Standard driving licenses must be produced by all drivers to any car hire company. If you have the new style license with photographic ID, you will also need to produce both parts (paper and photographic versions) for the license to be valid.

 

Q. Will I require a Visa for entry to Morocco?

A. You do not need a tourist visa if you belong to one of the following countries: Andorra, Argentina, Australia, Bahrain, Brazil, Canada, Chile, Congo (Rep. of), Cote d'Ivoire, Denmark, European Union, Finland, Guinea, Hungary, Iceland, Indonesia, Korea (Rep. of), Kuwait, Libya, Liechtenstein, Mali, Malta, Mexico, Monaco, New Zealand, Niger, Norway, Oman, Peru, Philippines, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Senegal, Singapore, Sweden, Switzerland, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States of America, and Venezuela. Other passport holders should check with the Moroccan Consulate. All passengers must carry a valid 10 year passport with at least 6 months validity period, prior to the expiry date on the date of the return journey and you will get a stamp in your passport upon entry into the country (make sure you get it) which will allow you to stay for 90 days. No entry fees are charged.

 

Q. I would like to book excursions and tours during my Moroccan holiday?

A. We can advise and offer you a selection of activities to enjoy during your Moroccan holiday supported by our carefully selected partners. Our teams’ local knowledge will help you get the best of your short stay in Morocco, so please contact us either before or during your stay if you have any requests.

 

Q. I need to hire a car during my stay?

A. We can offer a driver/chauffeur service as an alternative, if you prefer, please email us for more information, or simply tick the ‘NEED A CAR?’ in the 'extra's section) at the time of making your booking with us. Standard driving licenses must be produced by all drivers to any car hire company if you wish to hire a car for yourself to drive. If you have the new style license with photographic ID, you will also need to produce both parts (paper and photographic versions) for the license to be valid.

 

Q. How do I confirm my reservation?

A. It’s easy to make your reservation online, in an instant. Select a property and check the availability on our live calendar. If your dates are available, then click your arrival and departure dates, enter the number of Adults and Children in your group, and then click ‘Check Now’ for an immediate quotation. If you are happy to proceed then click ‘Book Now’ and don’t forget to add any ‘extra’ services that you require from this page (such as a maid or a driver etc) and enter your personal details to complete the booking. You will receive an email to confirm your reservation, from our customer service agent with your booking reference and full instructions on how to proceed.

 

Q. Payments made by Bank Transfer?

A. You can select to pay by Bank Transfer in either MAD or GBP STERLING at the time of making your booking. Click Here to complete our online form which will require you to add your own bank details. Once the form is complete, a copy will be sent to your email address with details of yours and our bank account. You must take this form to your bank and complete any documents that they may require using the information we have provided, to instruct a transfer (we do not offer an electronic transfer service). Please retain a copy of your Bank transfer receipt and email a copy to us so that we can confirm deposit of your transfer in our account. We cannot accept bank transfer payments if your arrival is in less than 7 days as we must have cleared funds received in our account before we can hand you the keys at check in. We will send you a revised confirmation and update your booking once your payment is deposited into our bank account. Please note that we must receive the full amount due for your booking into our bank account, and we are not accountable for any charges associated to your bank transfer instructions. We highly recommend the convenience of credit card payments whenever possible, to avoid any delays that may occur in across-border transfers between banks.

 

Q. Can I call you to help me make a booking?

A. Yes. Our telephone number is on the home page.

 

Q. How do I pay the refundable breakage deposit?

A. Our representative will take a manual signed imprint of your credit card upon your arrival, to be held for up to 14 (fourteen) days after your check out date, and a refundable breakage deposit of MAD 3000 will be held from your account in case of breakages that have occurred from wilful default, negligence or any form of irresponsible behaviour on your part or on the part of your guests. Please refer to our terms and conditions for more detailed information.

 

Q. What if I want to change my dates after I have confirmed a reservation?

A. We will endeavour to assist you, but we cannot guarantee that we will be able to meet any such requests. Where we can make a requested date change, an amendment fee will be payable by you together with any costs that are incurred by us. Should you wish to make any changes to the dates of your confirmed booking, you must notify us by email as soon as possible. Changes to the dates of your confirmed booking cannot be made if your arrival is in less than 14 days and will be treated as a cancellation request and our standard cancellation charges will apply.

 

Q. Do you allow any pets in your properties?

A. Sorry, but pets of any kind, are not allowed to stay in any of our properties.

 

Q. My flight arrives early, when is the earliest that I can check in to my booked accommodation?

A. Your official booking begins from 3pm on the day of check in. If for any reason your arrival is before this time, then may we recommend that you make your reservation for one day earlier if you wish to guarantee yourself access to our property. We can accommodate early check in from 9am onwards, on your day of arrival, providing that there is not someone departing from the property on the same day that you arrive. Please Contact us no earlier than 24 hours prior to your arrival date to confirm if early check in is permissible, and if so there will be an early check in fee of 35% of the same daily rate as charged in your original booking added to your reservation.

 

Q. My flight departs late, when is the latest I can check out of my chosen accommodation?

A. Your official booking ends at 11am on the day of check out. But if you would like to depart later than the official time, then may we recommend that you make your reservation for one day over if you wish to guarantee your stay in the property. We can accommodate late check out up to 9pm on your day of departure providing there is not someone arriving to stay in the property on the same day that you leave. Please contact us no earlier than 24 hours prior to your check out date to confirm if late check out is permissible and if so there will be a late check out fee of 35% of the same daily rate as charged in your original booking, which will be added to your reservation. Late departure without prior written confirmation with our representative is not permissible whatsoever and under no circumstance. If you leave the property after the official check out time without an agreement in place, then your Security Deposit will be charged for an extra night at the same rate as charged in your original booking.

 

Q. The rate advertised on your site does not match the rate shown on my quote or booking confirmation?

A. We advertise, ' Rates from', on our website and they start from our lowest available rates during the low season. Rates always vary according to seasons throughout the year so please enter your dates for a detailed quote for the time that you require the booking. Prices may vary and will only be fixed upon your booking confirmation. Discount is available for long stays so please contact us if you are staying for 28 nights or more.